Privacy Commitment
HOI & KI LTD values your privacy and is committed to protecting your personal information. When you use our taxi and transport services, you trust us with important details about your journeys and contact information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website at https://hoi-ki.site/, make an inquiry, or book a ride with us.
Information We Collect
We may collect personal information from you when you contact us, request a quote, or make a booking for our taxi and transport services. This information can include:
- Your name and contact details, such as phone number and email address.
- Pick-up and drop-off locations, journey routes, dates, and times.
- Payment information required to process your booking, subject to secure handling practices.
- Travel preferences and any special requirements you choose to share with us.
We collect this information only when it is necessary to respond to your inquiry or to arrange and manage your transport booking.
How Your Data Is Used
Your personal information is used solely for the purpose of delivering a reliable and professional taxi and transport service. Specifically, we may use your data to:
- Process and manage bookings for local taxi rides, airport transfers, pre-booked journeys, station pickups, business travel, and everyday passenger transport.
- Confirm your reservation details, communicate any updates, and respond to your questions or requests.
- Plan routes, allocate drivers, and ensure punctual pick-up and drop-off based on the details you provide.
- Improve our operations, service quality, and customer experience using non-identifying trends and feedback.
We do not sell or rent your personal data to third parties, and we only use your information in line with this Privacy Policy and applicable UK data protection regulations.
Data Security Measures
We take data security seriously and have implemented industry-standard security protocols to help protect your personal information from loss, misuse, or unauthorised access. These measures include:
- Use of secure servers and encrypted storage where appropriate to safeguard booking and contact details.
- Restricted access to personal data, limited to staff and service partners who need the information to fulfil your booking.
- Practical technical and organisational controls designed to maintain the confidentiality and integrity of your information.
While no method of transmission or storage can be guaranteed as completely secure, we continually review and refine our security practices to help protect the information we hold.
Sharing of Information
We may share your personal data with trusted service partners, but only where it is necessary to fulfil your booking and provide our taxi and transport services. This can include:
- Providing drivers with your name, pick-up and drop-off locations, contact number, and journey details so they can complete your trip safely and punctually.
- Working with operational partners who support our booking management, dispatch, or payment processing, in line with applicable privacy regulations.
We will never disclose your information to third parties for their own marketing purposes without your explicit consent. Any sharing of data is carried out with appropriate safeguards to help ensure your information remains protected.
Your Data Rights
You have rights in relation to the personal information we hold about you. Subject to applicable UK data protection laws, you may:
- Request access to the personal data we hold about you.
- Ask us to correct any information that is inaccurate or incomplete.
- Request deletion of your personal data where it is no longer needed for the purposes for which it was collected.
To exercise any of these rights or to make a related enquiry, please contact us using the details provided in the Contacting Us section below. We may need to verify your identity before responding to your request.
Cookies and Analytics
Our website, accessible at https://hoi-ki.site/, may use essential cookies and analytics tools to enhance your browsing experience and help us understand how visitors use our site. These technologies can assist with:
- Ensuring the website functions correctly and loads reliably on your device.
- Improving navigation, page performance, and overall usability.
- Gathering aggregated, non-identifying information about website traffic and usage patterns.
The cookies and analytics tools we use are not intended to capture information that directly identifies you personally. For further details on how cookies are used across our website, please see our dedicated Cookie Policy.
Contacting Us
If you have any questions about this Privacy Policy, how we process your personal data, or if you wish to exercise your data rights, please contact us using the following details:
HOI & KI LTD
126 Waltham Close,
West Bridgford,
Nottingham,
England, NG2 6LE
Telephone: +44 20 7353 6170
Email: [email protected]
When contacting us, please provide enough information for us to identify you and respond to your request efficiently and securely.