Cookie Policy

Cookie Policy Overview

HOI & KI LTD ("we", "us", or "our") operates the website https://hoi-ki.site to present our taxi, airport transfer, and passenger transport services. This Cookie Policy explains what cookies are, which types we use, why we use them, and how you can manage your choices.

We use cookies to help keep our website secure and stable, to understand how visitors use our pages such as Services and Booking, and to improve how you interact with our content. This Cookie Policy should be read together with our Privacy Policy, which explains how we handle personal data more broadly.

What Are Cookies?

Cookies are small text files that are stored on your device (such as a computer, tablet, or smartphone) when you visit a website. They are widely used across the internet to make websites work more efficiently, remember your preferences, and provide website owners with information about how their sites are being used.

Cookies typically contain information such as the name of the website, a unique identifier, and the duration for which the cookie should be stored. When you return to the same website, your browser sends the cookie information back so the site can recognise your device, apply saved settings, or measure how you interact with different pages.

Some cookies are set directly by the website you are visiting (known as "first-party cookies"), while others may be set by external services integrated into the site (known as "third-party cookies"). Both types may be used on hoi-ki.site for security, performance, and usability purposes.

Types of Cookies We Use

To support reliable and convenient access to our taxi and transfer services, we group the cookies used on hoi-ki.site into the following categories:

Essential (Strictly Necessary) Cookies

These cookies are required for the website to function correctly and securely. They enable core features such as page navigation, secure areas of the site, and basic booking or enquiry interactions. Without these cookies, certain services you request, such as submitting an enquiry through our Contact Us page, cannot be provided.

• Maintain basic session security and help protect the site against malicious activity.
• Support form submissions (for example, when you send an enquiry about a pre-booked journey or airport transfer).
• Remember your cookie consent choices so that the banner does not repeatedly appear once you have made a decision.

Performance and Analytics Cookies

Performance and analytics cookies help us understand how visitors use hoi-ki.site, which pages are most frequently viewed, and whether any errors occur. The information collected is aggregated and does not directly identify you.

• Measure traffic and usage patterns across pages such as About, Solutions, and Workflow.
• Improve loading times, navigation flows, and accessibility based on visitor behaviour.
• Identify technical issues so we can maintain a reliable and responsive experience for all visitors.

Functional Cookies

Functional cookies allow the website to remember choices you make and provide enhanced, more personalised features. These cookies may be set by us or by third-party providers that support our site functionality.

• Remember basic preferences, such as your last visited page or preferred contact method.
• Help streamline repeated interactions, for example when revisiting our Booking or Contact Us forms.
• Support accessibility or layout preferences where these options are available.

If additional cookie categories (such as advertising cookies) are introduced in the future, we will update this Cookie Policy and the consent options available on hoi-ki.site.

How We Use Cookies

HOI & KI LTD uses cookies on hoi-ki.site to support safe, punctual and convenient taxi and transfer services for individuals and business clients in the United Kingdom. In particular, we use cookies to:

• Maintain security and integrity: Essential cookies help protect our website and forms from abuse, keep sessions secure, and ensure that core pages load as expected.
• Support bookings and enquiries: Cookies help our forms work correctly when you request a quote, enquire about airport transfers, or ask about business travel solutions, ensuring your inputs are processed reliably.
• Improve performance and reliability: Analytics cookies provide insights into how visitors move between our Services, Examples, and Testimonials pages, helping us refine content and streamline the booking journey.
• Enhance usability and preferences: Functional cookies can store simple preferences (for example, whether you have already seen certain informational banners) to keep your experience smooth and distraction-free.
• Support compliance: Cookies are used to record whether you have given or declined consent for non-essential cookies, enabling us to respect your choices under applicable UK and EU cookie regulations.

We do not use cookies to make automated decisions about you, nor do we sell cookie-derived information to third parties. Where cookies enable us to associate information with an identifiable individual, we treat such information as personal data, handled in line with our Privacy Policy.

Managing Your Cookie Preferences

You have control over how cookies are used on hoi-ki.site and can adjust your preferences at any time. There are two main ways to manage cookies: through our on-site controls (where available) and through your web browser settings.

On-Site Cookie Controls

When you first visit hoi-ki.site, a cookie banner or notice will appear, giving you clear information about our use of cookies and offering options to accept or decline non-essential cookies. Depending on how our consent tools are configured, you may be able to:

• Accept all cookies, including performance and functional cookies.
• Reject non-essential cookies while allowing only strictly necessary cookies.
• Customise your preferences by enabling or disabling specific categories of cookies where this level of control is available.

You can usually revisit or update your cookie preferences by interacting with the cookie banner or a dedicated settings link if provided on the site.

Browser-Level Cookie Controls

Most web browsers allow you to manage cookies through their settings, including blocking or deleting cookies from specific websites. The exact steps vary by browser, but you can typically:

• View and delete existing cookies stored on your device.
• Block cookies from all websites or only from particular domains.
• Configure your browser to notify you before a cookie is placed.

For more detailed instructions, please refer to the support pages of your browser provider, such as:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Apple Safari

If you choose to disable or block certain types of cookies, some parts of hoi-ki.site may not function correctly, and your ability to use features such as enquiry or booking forms may be limited.

Third-Party Cookies

In addition to cookies set directly by HOI & KI LTD, certain third-party providers may place cookies on your device when you visit hoi-ki.site. These third-party cookies are typically used for analytics, performance monitoring, or to support embedded functionality.

Where we use third-party services (for example, web analytics tools that provide aggregated statistics on how visitors find and use our site), the third parties act as independent controllers of the data they collect via their cookies. They are responsible for explaining how they process your information and for handling any rights you may exercise under data protection law in relation to their services.

Third-party cookies on hoi-ki.site may be used to:

• Measure traffic and usage patterns to help us understand which taxi and transfer services attract the most interest.
• Monitor technical performance, such as page load times and error rates, so we can maintain a high standard of reliability.
• Support interactive features or content where external providers are integrated into our website.

You can manage third-party cookies using the same browser controls described above, and, where supported, through our on-site consent tools. For detailed information on how specific third parties handle your data, please review their respective privacy and cookie policies.

Your Consent to Cookie Use

Under applicable UK and EU laws, including the Privacy and Electronic Communications Regulations (PECR) and the UK General Data Protection Regulation (UK GDPR), we are required to obtain your consent before placing non-essential cookies on your device.

When you visit hoi-ki.site for the first time, a cookie banner or notice will appear. By taking one of the following actions, you provide your consent for us to use cookies as described in this policy:

• Clicking an "Accept" or equivalent button on the cookie banner to allow all or selected non-essential cookies.
• Adjusting settings within the banner to enable specific categories of cookies and confirming your selection.

Essential cookies that are strictly necessary to provide the website and the services you request (for example, to keep our forms secure) are used without your prior consent, though we still explain their use in this policy.

You may withdraw or change your consent at any time by updating your preferences via the cookie banner or using your browser settings to delete or block cookies. Your new choices will apply from the time they are updated and will not affect any processing that has already taken place based on your previous consent.

Contact and Further Information

If you have any questions, concerns, or requests regarding this Cookie Policy or our wider data privacy practices, you can contact HOI & KI LTD using the details below:

We may update this Cookie Policy from time to time to reflect changes in our use of cookies, legal requirements, or technical developments. Any updates will be posted on this page with an amended "last updated" date where appropriate. We encourage you to review this page periodically to stay informed about how cookies are used on hoi-ki.site.